InfoEd Status

Resolved issues are shown below current issue list: resolved issues.

 

10/15/13

ISSUE: PHS398 Career Development Award Supplement Form on K Awards is blank on assembled document
AFFECTED PROCESS/AUDIENCE: InfoEd PD
EXPECTED RESOLUTION TIMEFRAME: Ongoing
COMMENTS: The form will look blank in the assembled document; however, the attachments and data elements are included in the XML and will be submitted to Grants.gov.

 

12/14/12

InfoEd PD Known Issues

This list will be updated as new information becomes available.

  1. RESOLVED AS OF 1/10/13: SF424 template is not working. This is not the formset used by R01s and many other opportunities. The 424 is rarely used by sponsors. Users are advised to submit via Adobe forms until otherwise notified. (InfoEd is providing a solution for testing week of 12/10/12.)

  2. RESOLVED AS OF 1/10/13: SF424 Short template is not working. This form is rarely used by most sponsors, but it heavily used by NEH. Users are advised to submit via Adobe forms until otherwise notified. (InfoEd is providing a solution for testingweek of 12/10/12.)

  3. If you attempt to upload a Word document or an Excel spreadsheet, and the document or spreadsheet is open, AND you are using Internet Explorer, you will receive an error. Internet Explorer users are advised to close the document or spreadsheet prior to uploading them to PD. Using Firefox and Chrome will allow you to upload an open document or spreadsheet without issue. (InfoEd has acknowledged as a bug and is working toward a solution.)

  4. InfoEd lacks the ability to include all four of the following budget forms in one proposal:
    RR_Budget-V1.1,
    RR_SubawardBudget-V1.2,
    PHS398_TrainingBudget-V1.0, and the
    PHS398_TrainingSubawardBudget-V1.0.

    This applies to the following opportunity numbers IF they have subcontracts:
    • PAR-12-003, "Limited Competition: Framework Programs for Global Health Innovation (D43)."
    • TU2 "Institutional National Research Service Award with Involvement of NIH Intramural Faculty"
    Users are advised to submit via Adobe forms until otherwise notified. (InfoEd has acknowledged as a bug but will not provide a solution until the new budget model is released with Version 14.)

  5. RESOLVED AS OF 4/30/13: S2S forms Save issue. When creating a proposal that uses the S2S forms tab, you will find that the forms will save when you initially enter data. On subsequent attempts to save, you will receive a warning telling you the required elements which have not been filled in (if any). You will not be able to save unless all of the required elements are in the form. (InfoEd has acknowledged as a bug and is working toward a solution.)

  6. RESOLVED AS OF 3/26/13: Proposal view access from the Dashboard on cross-department proposals. From the Dashboard, you can no longer access the proposal link.

  7. Some Mac users have experienced problems downloading pdf files from PD. These files will default to html format, and open with a browser or html editor. There is a tip on the Cafe InfoEd PD Tips and Tricks page that details how to work with this issue.

  8. When selecting people from a list, the system defaults to the A selection. However, you can't actually select anyone from this letter list. To fix this, you need to select a different letter, then select A. InfoEd has yet to acknowledge this as a bug.

  9. RESOLVED AS OF 2/7/13: Proposal Routing Form print option not functioning. When you attempt to print a Proposal Routing Form, a pdf is created that shows the Single Sign-On login page. (InfoEd has acknowledged as a bug and is working toward a solution.)

  10. Proposal Routing Form completion problems. Some users have reported an inability to save data entry on the Proposal Routing Form. This same issue sometimes exhibits itself as a seemingly completed Routing Form entered by the user, but the reviewer sees the Form as incomplete. In all instances, deleting the form and re-entering it has solved the problem. If your Routing Form does not have a "Check-in/out" icon, it will exhibit these symptoms. This is under investigation by Northwestern to determine cause.

  11. Federal Proposals requiring files in their native format cannot be submitted S2S and need to be done in Adobe forms as InfoEd converts all files to PDFs.

11/18/12

ISSUE: Minor issues related to InfoEd version 13 upgrade
AFFECTED PROCESS/AUDIENCE: InfoEd
EXPECTED RESOLUTION TIMEFRAME: Ongoing
COMMENTS:

  1. Before logging in, you may wish to clear your browser cache:
    http://www.it.northwestern.edu/security/browser-management
  2. Firefox users in particular will have display issues with eForms and checkboxes if they don't clear their caches.
  3. The 424 and 424 Short templates should not be used in the short term.
    These proposals should be done on Adobe forms for now.
    NU submitted 10 proposals using these templates over the past year so this will not affect many proposals and we expect this to be corrected very soon.
  4. The 'link to' function used on progress reports is no longer available due to a change by InfoEd.
    This step has been removed from the instructions and the prime proposal should be indicated on the internal documents tab. The project team is working on a new way to link proposals.
  5. The 'Save and Close' button on the subcontract F&A page does not work. Please click the 'Save' button and then the 'Close' button.

save and close buttons



RESOLVED ISSUES

9/5/13

ISSUE: InfoEd limited functionality Saturday morning 9/7
AFFECTED PROCESS/AUDIENCE: InfoEd PD and PT
EXPECTED RESOLUTION TIMEFRAME: Noon on 9/7/13
COMMENTS: The NUIT data center will be performing maintenance on equipment used by InfoEd from 5am - Noon.

  • The InfoEd application will be available during this time as traffic will be rerouted to the Chicago servers.
  • Users will be able to search for, create, and update proposals normally
  • Two functions unavailable during this work are:
    • Assemble Application and
    • Submit to Grants.gov
    • These services will be available upon completion of the maintenance.

6/27/13

ISSUE: InfoEd may experience intermittent connectivity issues on Saturday, 7/6/13 from 8am - 6pm.
AFFECTED PROCESS/AUDIENCE: InfoEd PD and PT
EXPECTED RESOLUTION TIMEFRAME: 6pm on 7/6/13
COMMENTS:

  • The Northwestern data center will be moving machines that house the NUFin database during this time.

  • During this work, InfoEd will be functioning, however, there may be intermittent connectivity issues. If you have difficulty logging in or get kicked out, please try again.

2/21/13

ISSUE: Proposal gets locked on the setup questions tab.
AFFECTED PROCESS/AUDIENCE: InfoEd
EXPECTED RESOLUTION TIMEFRAME: Resolved as of 2/21/13
COMMENTS: We have taken a patch in InfoEd that should correct the issue where a proposal gets locked up on the setup questions tab. This used to cause the ‘complete’ checkbox in the upper right corner to disappear and the proposal to become uneditable. Should you experience a lock up like this again, please contact our Help desk (1-HELP, option 2 or consultant@northwestern.edu) so we can report it immediately to the vendor.

2/8/13

ISSUE: "Internal Server Error" message for some users upon logging in.
AFFECTED PROCESS/AUDIENCE: InfoEd
EXPECTED RESOLUTION TIMEFRAME: Resolved
COMMENTS: Some users may be experiencing a ‘500 Internal Server Error’ on login this morning. There is an issue with one of the four Evanston servers, so not all users are affected. We will be taking this server offline temporarily to resolve the issue. If you encounter this error, please try logging in again.

1/10/13

ISSUE: Users are unable to upload Excel files into InfoEd PD.
AFFECTED PROCESS/AUDIENCE:
InfoEd PD
EXPECTED RESOLUTION TIMEFRAME:
Resolved
WORKAROUND (IF ANY):
Convert Excel files to PDF before uploading.
COMMENTS:
We are working with InfoEd, Inc. to correct this issue.

11/28/12

ISSUE: InfoEd warehouse data has not updated since Monday, 11/26, 7a.m.
EXPECTED RESOLUTION TIMEFRAME: Friday, 11/30, 7a.m.
COMMENTS: Real-time InfoEd Reports are not affected. InfoEd warehouse reports (listed below) reflect data as of 11/26.
POTENTIALLY AFFECTED REPORTS:
GM030 - Award Amount Expected
GM043 - Projected Future Funding
GM043 - Projected Future Funding DT1 v10.0
GM043 - Projected Future Funding DT2 v10.0
GM048 - Sponsor Trends: Proposals
GM048 - Sponsor Trends: Proposals (DT1)
GM048 - Sponsor Trends: Proposals (DT2)
GM049 - Aging Submitted Proposals
GM050 - Illinois Proposals
GM051 - Proposals with Required Cost Sharing
GM052 - Faculty Proposal Activity
GM053 - OSR Negotiation Metrics
GM055 - Negotiation Status Report
GM056 - Funding and Effort Reductions
GM057 - Faculty Award Activity
GM059 - Proposed and Funded Cost Share
GM060 - Active Awards - All Roles
GM063 - Sponsor Trends: Awards
GM063 - Sponsor Trends: Awards (DT1)
GM063 - Sponsor Trends: Awards (DT2)
GM064 - Monthly Award Detail
GM065 - Proposals Summary by Sponsor Type
GM066 - Proposals Summary by Management Area
GM067 - Awards Summary by Management Area
GM068 - Awards Summary by Sponsor Type
GM069 - Illinois Awards
GM070 - Awards with Required Cost Sharing
GM071 - Monthly Proposal Detail
GM072 - Award Analysis
GM072 - Award Analysis (DT1)
GM072 - Award Analysis (DT2)
GM073 - Proposal Success Rate
GM074 - Proposal Analysis
GM074 - Proposals Analysis (DT1)
GM074 - Proposals Analysis (DT2)
GM075 - Awards Listing by Funding Level
GM076 - Office for Research Safety Report
GM083 - Active Awards - Lead PI
GM084 - Completed Awards within Three Years - All Roles
GM085 - Pending Proposals - All Roles
GM087 - ARRA Detail Award List
GM088 - ARRA Detail Proposal List

11/21/12

ISSUE: InfoEd warehouse data has not updated since Nov. 16
AFFECTED PROCESS/AUDIENCE: Users of InfoEd warehouse reports and InfoEd Adhoc
EXPECTED RESOLUTION TIMEFRAME: Resolved as of Monday, 11/26, 7a.m.
COMMENTS: Real-time InfoEd reports are not affected. InfoEd warehouse reports (listed below) reflect data as of 11/16.

Affected reports:
GM030 - Award Amount Expected
GM043 - Projected Future Funding
GM043 - Projected Future Funding DT1 v10.0
GM043 - Projected Future Funding DT2 v10.0
GM048 - Sponsor Trends: Proposals
GM048 - Sponsor Trends: Proposals (DT1)
GM048 - Sponsor Trends: Proposals (DT2)
GM049 - Aging Submitted Proposals
GM050 - Illinois Proposals
GM051 - Proposals with Required Cost Sharing
GM052 - Faculty Proposal Activity
GM053 - OSR Negotiation Metrics
GM055 - Negotiation Status Report
GM056 - Funding and Effort Reductions
GM057 - Faculty Award Activity
GM059 - Proposed and Funded Cost Share
GM060 - Active Awards - All Roles
GM063 - Sponsor Trends: Awards
GM063 - Sponsor Trends: Awards (DT1)
GM063 - Sponsor Trends: Awards (DT2)
GM064 - Monthly Award Detail
GM065 - Proposals Summary by Sponsor Type
GM066 - Proposals Summary by Management Area
GM067 - Awards Summary by Management Area
GM068 - Awards Summary by Sponsor Type
GM069 - Illinois Awards
GM070 - Awards with Required Cost Sharing
GM071 - Monthly Proposal Detail
GM072 - Award Analysis
GM072 - Award Analysis (DT1)
GM072 - Award Analysis (DT2)
GM073 - Proposal Success Rate
GM074 - Proposal Analysis
GM074 - Proposals Analysis (DT1)
GM074 - Proposals Analysis (DT2)
GM075 - Awards Listing by Funding Level
GM076 - Office for Research Safety Report
GM083 - Active Awards - Lead PI
GM084 - Completed Awards within Three Years - All Roles
GM085 - Pending Proposals - All Roles
GM087 - ARRA Detail Award List
GM088 - ARRA Detail Proposal List

6/11/12

ISSUE: Users are experiencing intermittent connectivity issues
AFFECTED PROCESS/AUDIENCE: InfoEd Proposal Development and Proposal Tracking
EXPECTED RESOLUTION TIMEFRAME: 10am on 6/11
COMMENTS:

  • We were able to address the connectivity issue with a workaround at 10am on Monday, 6/11.
  • A permanent fix will be put into place at 6pm on 6/11.
  • Users must log out of all InfoEd systems by 6pm on 6/11.
  • You should be able to access the systems again as of 7pm.

11/3/11

ISSUE: Possible intermittent connectivity issues on Saturday morning 11/5
AFFECTED PROCESS/AUDIENCE: InfoEd
EXPECTED RESOLUTION TIMEFRAME: Noon
COMMENTS: NUIT will be performing scheduled maintenance that should have only minimal impact on connectivity

 

8/24/11

ISSUE: InfoEd will be unavailable from 9pm Friday, Aug. 26 until 3pm Saturday, Aug. 27
AFFECTED PROCESS/AUDIENCE: InfoEd
EXPECTED RESOLUTION TIMEFRAME: Resolved
COMMENTS: The NUIT Data Center will be performing scheduled maintenance that will affect all Café systems.

6/10/11

ISSUE: InfoEd will be unavailable from 8am on 6/8 until Noon on 6/9.
AFFECTED PROCESS/AUDIENCE:
InfoEd Proposal Tracking
EXPECTED RESOLUTION TIMEFRAME:
Resolved
COMMENTS:
We will be upgrading Proposal Tracking in order to allow the new Proposal Development module to be put in place for use beginning this fall. Cognos reports for InfoEd will be available with data as of close of business Tuesday, June 7.

4/20/11

ISSUE: All Café systems will be unavailable from 9pm Friday, April 22 until 9pm Saturday, April 23.
AFFECTED PROCESS/AUDIENCE:
The NUPortal and all Café systems: NUFinancials, Cognos Reporting, FAMIS, iBuyNU, InfoEd
EXPECTED RESOLUTION TIMEFRAME:
9pm Saturday, April 23
COMMENTS:
Scheduled NUIT Data Center maintenance will cause service interruptions for most NU enterprise systems and some school/department specific services.

4/13/11

ISSUE: InfoEd Cognos reports and the InfoEd ad hoc environment reflect data as of 5pm Friday 4/08/2011
AFFECTED PROCESS/AUDIENCE: InfoEd Cognos Report and ad hoc users
EXPECTED RESOLUTION TIMEFRAME:
Noon 4/13/11

1/11/11

The database issue that affected multiple NU enterprise systems is resolved as of 1:15pm.

7/19/10

ISSUE: InfoEd reports in Cognos reflect data as of 5pm Thursday 7/15/2010
AFFECTED PROCESS/AUDIENCE: InfoEd Cognos Reports
EXPECTED RESOLUTION TIMEFRAME: RESOLVED
COMMENTS: For a list of affected reports, see our Cognos Status page.

3/23/10

Users are advised NOT to upload Office 2007 documents (those with file type extensions ending with 'x'). This issue was addressed on 4/28/10.

ISSUE: InfoEd and related applications will be unavailable from 6pm Tuesday March 30 until Noon Thursday April 1 so that the vendor can apply software patches.
AFFECTED PROCESS/AUDIENCE: InfoEd Proposal Tracking and SPIN.
EXPECTED RESOLUTION TIMEFRAME: RESOLVED
COMMENTS: InfoEd is now available.

9/21/09

ISSUE: All Cognos InfoEd warehouse Report
AFFECTED PROCESS/AUDIENCE: All users of Cognos InfoEd reports
EXPECTED RESOLUTION TIMEFRAME: Resolved
WORKAROUND: Re-run the report after 3:00 pm, September 21, 2009
COMMENTS: The daily procedure that updates InfoEd data did not function properly last night. The issue was initially fixed for all reports except GM085-Pending Proposals-All Roles. All reports are now functioning properly.

9/4/09

ISSUE: InfoEd continues to experience performance issues which result in timeout errors.
AFFECTED PROCESS/AUDIENCE: InfoEd users on the Evanston campus.
EXPECTED RESOLUTION TIMEFRAME: Resolved
COMMENTS: Project Café is working with TNS to resolve the issue.

8/25/09

ISSUE: To address performance issues, InfoEd will be down for 15 minutes beginning at Noon today.
AFFECTED PROCESS/AUDIENCE: InfoEd users
EXPECTED RESOLUTION TIMEFRAME: Resolved
COMMENTS: If this does not solve the problem we will need to follow up with NUIT.

 

8/25/09

ISSUE: InfoEd continues to experience performance issues which result in timeout errors.
AFFECTED PROCESS/AUDIENCE: InfoEd users
EXPECTED RESOLUTION TIMEFRAME: Resolved
COMMENTS: NUIT was able to address the issue, which appears to have been related to recent firewall work.

 


Help

Call 847-491-HELP (847-491-4357) option 2 or email consultant@northwestern.edu.